FAQ

General

Do you have cases for my HTC __ / Samsung  __  / LG __ / etc.?

Currently, we make anime phone cases for iPhone 5, iPhone 4/4S,  iPod Touch 4, and Samsung Galaxy S3.  We will be looking to add more cases and accessories in the near future.

Can you make case designs for (Anime Name)?

If would like to us to make cases for a particular anime, please go to our request page, and fill out the form.  When we get enough requests for a certain anime, we will create some designs and email you.

If you would like us to make more cases for an anime we already have, please follow the same process.

Can you make custom cases?

Yes, if you have your own image/design that you want us to make, please visit our Custom page, and follow the instructions.  Custom cases cost $24.99 each.  We can only make custom cases for iPhone 4/4S/5; Samsung Galaxy S3; or iPod Touch 4.

What payment methods do you accept?

We only accept payments processed through Paypal.

What are your cases made of?

All of our cases our made of high quality polycarbonate (PC) material.  They are extremely light weight, but strong enough to protect your phone from minor bumps, drops, and scratches.

 

Shipping & Returns

Where do you ship to?

We ship Worldwide!

How long does shipping take?

From the time your order is received, it will take approximately 1-3 days for processing &  handling; and then approximately 10-15 business days for shipping.  During holidays, shipping will take longer.  We are not responsible for custom delays, and other shipping delays/factors out of our control.

What do you charge for shipping?

Shipping costs a flat $3.00 per order.

What is your return policy?

Returns are accepted up to 7 days after you have received your items.  Please send us an email at info@animephonecase.com with the subject “Return Order#(Your order number)” to start the return process.  You are responsible for the shipping costs back to us.  Please make sure the returned product is carefully wrapped and we recommend getting a tracking number for all return items as we are not responsible for lost or damaged cases coming back to us.  There are no refunds on items damaged in shipping.

Contact information

If you have any other questions, please email us at info@animephonecase.com, or use the contact form below.

FREE SHIPPING on all orders!! Dismiss